ORDER & DELIVERY

When will I receive my order?

Usually orders are shipped after one or two working days. Once they're set as complete, you will receive the tracking code that allows checking the delivery status.

 

PAYMENTS

Which payment methods do you accept?

At the moment we accept PayPal and PayU transfers. We are also looking to expand payment methods as soon as possible.

 

RETURN OR REPLACEMENT

Oops, I've ordered the wrong size. Can I change it?

Of course! Please contact our Customer Service team here to arrange your return or exchange. Please inform us of your order number, the item you are returning and the reason for return. We will provide you with detailed information about the return process.

You will need to send back the item(s) and inform us about your request within 14 days from delivery. You should send your items, with a note reading 'TEAM KINGUIN', to:

Kinguin Poland Sp. z o.o.
Ul. Partyzantów 17
75-411 Koszalin

Please keep in mind that any item you have accepted and then returned is your responsibility until it reaches our warehouse. Therefore you ought to ensure that you send your item back to us using a delivery service that insures you for the value of the goods. You will also need to cover all shipping costs -- both for returning the item and shipping another jersey or jacket to you.

 

For more information about returning or exchanging products please visit our 'Terms & Conditions' page: https://store.teamkinguin.com/en/content/3-terms-and-conditions-of-use